As part of plans for the new year at Logicia we are looking to implement an issue tracking system to help more effectively and efficiently manage the development, maintenance and support requests received.
Analysis of the requirements provided a list of features to search for in suitable solutions that would help the team better deal with requests and ensure its integration with the existing suite of systems and tools used.
Early in our analysis we realised that bug tracking tools such as bugzilla, trac and mantis were not suited to our needs. Instead the two issue tracking systems short-listed to be evaluated are OTRS and Request Tracker (RT). These systems will be further investigated and trialed in the coming weeks and findings in our specific application will be reported here.